Terms & Conditions

Introduction

SimplyUnlocked.co.uk is owned and run by Simply Unlocked Ltd.

The use of the SimplyUnlocked.co.uk website and services purchased from the website are subject to the terms and conditions on this page.

Our Service

The services provided on the SimplyUnlocked.co.uk website allow the buyer to remotely remove the network lock from their mobile phone. This may be through the use of software, whitelisting a IMEI on a database, or with a unique unlock code. All our services include customer support via email during normal office hours.

Our Guarantee

All our services are offered with a money back guarantee - This means if we are unable to remove the network lock on your phone we will issue you with a full refund if the following criteria are met:

• The information you enter on the order form must be correct. You must enter the correct IMEI, Current Network provider and country. If any of this data is incorrect no refund will be issued.
• The phone must not have been subject to previous unlock attempts – If it has, please contact us prior to ordering.
• The phone must be currently working on one network.
• The phone must not already be unlocked before you purchase.
• The phone must not be blocked or reported stolen (restricted from use on any network in any country).

The phone must be running an official version of the operating system. If you've rooted your Android device or your iPhone has had a jailbreak, you'll need to restore a network/manufacturer authorised version of the software before unlocking your phone.

• You must not unlock your phone via an alternative method after placing an order with us.
• The phone must not be using the new "Device Unlock App" method (HTC, Samsung, LG, or any Android)
• The phone must not be region locked (HTC, Samsung, LG, or any Android)

When a problem is reported with an unlock code or software tool, SimplyUnlocked.co.uk will immediately see if an alternative solution is available. We may require further information from you at this point. Our aim is to assist you in unlocking your phone, and only if that is not possible will we proceed to a refund.

Unlocking Delivery Times And Cancellation

All unlock codes and unlock confirmations are sent by email to the email address that is entered on the order form, so please ensure you enter it correctly.

Delivery times shown on the website are guidelines only, based on average delivery times for past orders. We will endeavor to beat these delivery times but sometimes delays do occur. In the event of a significant delay, there is no automatic right to cancellation, but if you contact us then we will see if our supplier is willing to cancel the order.

In general, order cancellations are not permitted once a payment has been made. The reason for this is that as soon as your order is placed online your order is automatically sent to our supplier for processing and there are immediately costs incurred to simplyunlocked.co.uk by submitting your phone's details to the relevant unlock code database. The service provision commences as soon as the payment is made, as it is a personalised service based on the details of your specific phone.

Fraud Protection

As a result of the large number of fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimise credit card fraud. Therefore, we reserve the right to refuse any order that appears to be suspicious or that proves to be fraudulent. Additionally, in certain cases, SimplyUnlocked.co.uk may request that you submit a scanned photocopy of your picture ID, passport, credit card statements and your bank statements to completely verify the integrity of your order to avoid credit fraud.

SimplyUnlocked.co.uk takes a very dim view on fraud, whether that is credit card fraud or mobile phone theft and will always report orders which turn out to be fraudulent to the relevant authorities so that they may investigate them to the fullest extent of the law.

Please note that IP addresses are recorded when placing an order online.

Refunds

If no unlock code is found for a particular phone, a refund will be processed typically within 24 hours (Monday-Friday) of us becoming aware that no code is available.

If your phone was already unlocked before you purchased a code or unlocking service, that will not be considered grounds for a refund.

If you enter an incorrect IMEI code during checkout this will also not be grounds for a refund.

Where an unlock code does not work and we confirm by email that we are not able to find an alternative solution, you must claim a refund by providing video evidence as detailed below. This is to show that the information on the order form was correct, and that the unlock process did not work.

• In some situations the video may still enable us to help you unlock your phone. The video should be sent to us as an attachment or uploaded to Youtube as an unlisted video, with the link sent to us.
• These are the requirements for a refund claim video:
• Video the back of the phone with the battery removed clearly showing the label under the battery (if possible). Then replace the battery and cover.
• Type *#06# on the phone then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed. If present, the operator (on which the phone is currently locked) logo should be clearly visible.
• Insert, in the same phone, a SIM card which is not currently accepted by the phone.
• Wait 5 seconds until we can clearly see and read the message displayed by the phone.
• Very slowly enter the unlock code (if applicable) we sent you following the instructions provided with the code, the keys must be clearly seen in the video as the code is entered into the phone.
• If you get an error message, wait 5 seconds so we can clearly see this message on the video.
• Please make sure the video is correctly focused and the codes, messages, IMEI are all visible on the phone’s display – This will allow us to quickly confirm whether a refund is due.

Compatibility

It is the obligation of the buyer, not of SimplyUnlocked.co.uk to ensure the compatibility of the device you wish to use with the SIM card and with the network you plan to use it with.

We only unlock phones from your original network, although the unlocking process will not necessarily be compatible with all networks worldwide. It is your responsibility to ensure that the phone which you are unlocking will be compatible with the network you wish to use it with. In order to verify the phone’s compatibility, you should contact the carrier that you wish to use your phone with.

If you have successfully unlocked your device, but it is not compatible with the network with which you wish to use it, it is your obligation to ensure that the device you wish to unlock will be compatible with the SIM card as well as the network that you wish to use the device with.

The responsibility to verify that the phone you are unlocking will be compatible with the network you wish to use it with lies with the buyer.

SimplyUnlocked.co.uk is unable to guarantee that this service will allow the device to be compatible with any specific network. Due to different GSM network frequencies, specific devices are unable to operate on certain networks.

Typographical Errors

SimplyUnlocked.co.uk reserves the right to refuse or cancel any placed orders for the product in the event that it is mistakenly listed at an incorrect price. Regardless of whether the order has been confirmed and your credit card has been charged, SimplyUnlocked.co.uk is authorised to deny or abort any such orders. In the case that your credit card has already been charged for the incorrect price of the purchase, SimplyUnlocked.co.ukshall issue a credit to your credit card account equal to the amount of the incorrect price.

Limitation Of Liability

Where permitted by law, wirelessunlocking.co.uk is not liable for any loss or damage caused as a result of the services we provide, or the use of our website. Otherwise, our liability is limited to the amount paid by you for the provision of the service in question.